Fitness At Your Door, Inc. and its affiliates (“FAYD,” “Company,” “we,” “our,” or “us”) connect clients with independent personal trainers and fitness instructors for in-home, on-site, and community sessions, and provide wellness programming to homeowner associations, condominiums, and multifamily communities. This Privacy Policy explains what personal information we collect, how we use it, when and with whom we share it, and the choices and rights available to you.

1. Scope and Acceptance

This Policy applies to our website, mobile applications, booking tools, communications, and related services (collectively, the “Platform”), and to information we collect offline, such as during sessions, events, or phone calls. It covers:

• Clients: individuals who book or attend training sessions or classes;
• Trainers: independent personal trainers, coaches, and instructors who offer services through the Platform;
• Community Partners: HOAs, condominium associations, property management companies, and multifamily properties that offer FAYD programming to their residents, and the residents who participate; and
• Visitors: anyone who browses our website or contacts us.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree, please do not use the Platform. Capitalized terms not defined here have the meanings given in our Terms of Service.

2. Information We Collect

2.1 Information you provide to us

• Account and contact information: name, email address, phone number, password, profile photo, and date of birth or age.
• Session location: the home, building, community, or other address where you want sessions to take place, plus access instructions (such as gate codes or parking notes) you choose to give.
• Booking information: sessions booked, rescheduled, or canceled; preferred times; trainer preferences; and package or membership details.
• Fitness profile: goals, experience level, workout preferences, measurements or progress you choose to record, and session notes.
• Health and wellness information: injuries, medical conditions, physical limitations, pregnancy status, medications you choose to disclose, answers to health or readiness questionnaires, and signed waivers or liability releases (see Section 4).
• Payment information: billing details submitted through our third-party payment processor. We receive only limited transaction details (such as the card type, last four digits, and payment status), not your full card number.
• Reviews and content: ratings, reviews, photos, and other content you submit.
• Communications: messages, calls, emails, texts, survey responses, and support requests with us or with other users through the Platform.

2.2 Additional information from Trainers

• Identity and screening information: legal name, date of birth, Social Security number, driver’s license or government ID, and information needed to run background checks, collected with your authorization.
• Professional information: certifications, credentials, education, liability insurance, specialties, biography, photos, service area, availability, and rates.
• Payout and tax information: bank account and tax details (such as Form W-9 information), handled through our payment and payout providers.
• Performance information: ratings, reviews, attendance, cancellations, and client feedback.

2.3 Information from Community Partners

When a Community Partner offers FAYD programming, it may give us property details, staff contact information, and, where applicable, information needed to confirm resident eligibility (such as name and unit number). Residents may also register directly.

2.4 Information from connected accounts and third parties

• Google Calendar, if you choose to connect it (see Section 3).
• Sign-in providers such as Google or Apple, if you use them to log in; we receive basic profile information such as your name and email address.
• Background check and identity verification providers, for Trainers.
• Payment processors, which send us limited transaction and payout details.
• App stores, which may provide age range or age rating signals when you download or use our app.
• Analytics and marketing providers, which help us understand how the Platform is used and how our marketing performs.

2.5 Information collected automatically

• Device and usage information: IP address, browser and operating system, device identifiers, pages and screens viewed, features used, referring pages, and access times.
• Location information: general location derived from your IP address and, if you grant permission in your device settings, precise location used for features such as finding nearby Trainers or sharing a Trainer’s arrival status. You can turn off precise location in your device settings at any time.
• Cookies and similar technologies, as described in Section 10.

3. Google Calendar Integration and Google User Data

Connecting Google Calendar is optional. If you choose to connect it, FAYD requests access through Google’s authorization process and accesses your calendar list and event information (such as event dates, times, titles, and locations). We use this data only to:

• add, update, or remove calendar events for FAYD sessions you book, reschedule, or cancel;
• show your existing commitments when you select a session time, so you can avoid double-booking; and
• let you choose which calendar your FAYD bookings sync to.

Storage. We store only the data needed to operate this feature, such as encrypted access and refresh tokens and the IDs of calendar events FAYD creates. We do not keep copies of your other calendar events beyond what is needed to display availability.

Sharing. We do not sell Google user data. We do not use it for advertising, and we do not share it with analytics or advertising partners. We do not transfer it to third parties except (a) to service providers that help us operate this feature under confidentiality obligations, (b) as required by law, or (c) with your consent. Trainers do not see your personal calendar; they see only the FAYD sessions booked with them.

Artificial intelligence. We do not use Google user data to develop, improve, or train generalized artificial intelligence or machine learning models.

Disconnecting and deletion. You can disconnect Google Calendar at any time in your FAYD account settings or through the permissions page of your Google Account. When you disconnect, we stop accessing your calendar and delete your tokens and stored Google user data within 30 days. You may also request deletion by contacting us (Section 19).

Limited Use Disclosure. Fitness At Your Door’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4. Health and Wellness Information

Health and wellness information you provide is voluntary, but some of it may be needed for a Trainer to plan safe and appropriate sessions. We use it only to provide and personalize services, support your safety, and meet legal obligations. We share it only with the Trainer(s) assigned to you and with service providers that help us operate the Platform. We do not sell health and wellness information, and we do not use it for advertising.

FAYD is not a healthcare provider, and our Trainers are not acting as medical providers. Information you give us is generally not protected health information under HIPAA. You should consult a physician before starting any exercise program. Residents of certain states may have additional rights over consumer health data; see Section 17.

5. How We Use Information

• To create and manage accounts and verify identity and eligibility;
• To match Clients with Trainers and to schedule, confirm, and manage sessions, classes, and community programs;
• To process payments, refunds, payouts, and invoices;
• To screen Trainers, including background checks and credential and insurance verification;
• To communicate with you about bookings, reminders, account matters, and support requests;
• To send marketing and promotional messages, subject to your choices (Section 13);
• To promote safety, prevent fraud, and investigate complaints, disputes, or violations of our Terms;
• To measure, maintain, and improve the Platform and develop new features;
• To provide Community Partners with program reporting (see Section 7);
• To administer surveys, promotions, referral programs, and contests; and
• To comply with legal obligations and enforce our agreements.

We may create aggregated or de-identified information that can no longer reasonably identify you, and use it for any lawful purpose. We will not attempt to re-identify such information.

6. Artificial Intelligence and Automated Tools

We and our service providers may use automated tools, including artificial intelligence, to help operate the Platform, such as drafting support replies, suggesting Trainer matches or session times, or detecting fraud. These tools are used only for the purposes described in this Policy. We do not use Google user data or health and wellness information to train generalized AI models, and we do not make decisions that produce legal or similarly significant effects about you based solely on automated processing.

7. How We Share Information

We do not sell personal information for money. We share information only as described below:

• With Trainers: your name, session address and access instructions, booking details, fitness profile, and relevant health and wellness information, so they can deliver your sessions. Trainers must use this information only to provide services through FAYD.
• With Clients: Trainer profile information (such as name, photo, credentials, specialties, ratings, and reviews) and, around session time, Trainer arrival status.
• With Community Partners: program-level reporting such as class attendance, participation counts, and satisfaction feedback, and, where needed, confirmation that a resident is eligible. We do not share your health and wellness information or payment details with Community Partners.
• With service providers who perform services for us, such as hosting, payment processing, background checks, customer support, messaging, email, analytics, and marketing. They may use information only to perform those services.
• With affiliates under common ownership or control with FAYD, consistent with this Policy.
• For legal and safety reasons: to comply with law, subpoenas, or court orders; to enforce our Terms; or to protect the safety, rights, or property of our users, the public, or FAYD.
• In business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to this Policy.
• With your consent or at your direction.

8. Communications, Messaging, and Text Messages

The Platform may let Clients and Trainers message or call each other. We may review, store, and analyze these communications, manually or with automated tools, for safety, fraud prevention, dispute resolution, quality, and support. Please do not use these features if you do not want your communications stored and reviewed.

If you opt in to text messages, we may send booking confirmations, reminders, and, with your consent, promotional messages. Message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile numbers and text-messaging consent are not shared with third parties for their own marketing purposes.

9. Public Information

Trainer profiles, including name, photo, credentials, specialties, ratings, and reviews, are visible to other users and may be publicly visible. Reviews you post may appear with your first name and last initial. Please avoid sharing health or other sensitive information in public reviews.

10. Cookies, Analytics, and Advertising

We and our providers use cookies, pixels, software development kits, and similar technologies to operate the Platform, remember preferences, analyze usage, and measure and deliver marketing. We use analytics services such as Google Analytics; you can prevent Google Analytics from using your information by installing the Google Analytics Opt-out Browser Add-on.

Some advertising technologies may allow us and our partners to show you FAYD ads on other websites or apps. Certain state laws may treat this as “sharing” or “selling.” You can opt out as described in Section 17, and we honor the Global Privacy Control signal. You can also manage cookies through your browser settings and limit ad tracking through your mobile device settings. Disabling cookies may affect how the Platform works. We do not currently respond to browser “Do Not Track” signals, which are different from the Global Privacy Control.

11. Data Retention

We keep personal information for as long as your account is active and as needed to provide services, resolve disputes, prevent fraud, enforce our agreements, and comply with legal, tax, and accounting obligations. Google user data is deleted within 30 days after you disconnect Google Calendar or close your account. Trainer screening records are kept as required by applicable law. When information is no longer needed, we delete or de-identify it.

12. Data Security

We use reasonable administrative, technical, and physical safeguards, including encryption of sensitive data such as access tokens, to protect personal information. No system is completely secure, and we cannot guarantee the security of information transmitted online. Please use a strong, unique password and keep your login credentials private.

13. Your Choices

• Account information: you can review and update much of your information in your account settings.
• Marketing emails and texts: use the unsubscribe link or reply STOP. We may still send transactional messages about your bookings and account.
• Location: you can disable precise location in your device settings.
• Connected accounts: you can disconnect Google Calendar or other connected accounts at any time.
• Account deletion: you can ask us to close your account and delete your information by contacting us. We may keep certain information as described in Section 11.

14. Children’s Privacy

The Platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Users aged 13 to 17 may participate only with the consent and involvement of a parent or legal guardian, who must create and manage the account. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete it. Parents or guardians who believe this has happened should contact us.

15. Third-Party Links and Services

The Platform may link to or integrate with third-party websites and services, such as Google, payment processors, and social media. Their privacy practices are governed by their own policies, and we are not responsible for them.

16. International Users

The Platform is operated in the United States. If you access it from outside the U.S., your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

17. Your U.S. State Privacy Rights

Depending on where you live, including California, Colorado, Connecticut, Virginia, Texas, Oregon, and other states with comprehensive privacy or consumer health data laws, you may have the right to:

• confirm whether we process your personal information and access a copy of it in a portable format;
• correct inaccurate personal information;
• delete personal information;
• know the categories of personal information we collect, the sources, our purposes, and the categories of parties we disclose it to;
• opt out of the “sale” or “sharing” of personal information and of targeted advertising;
• limit the use of sensitive personal information (we use it only for purposes permitted without such a request);
• opt out of profiling that produces legal or similarly significant effects (we do not engage in such profiling);
• withdraw consent to the collection or sharing of consumer health data; and
• not be discriminated against for exercising your rights.

How to exercise your rights. Email support@fitnessatyourdoor.com with the subject “Privacy Request,” or call 954-686-7321. We will verify your identity before completing a request, usually by confirming information linked to your account. You may use an authorized agent with signed written permission, and we may still ask you to verify your identity directly. If we deny your request, you may appeal by replying to our decision and explaining why you disagree. If you are not satisfied with the outcome of an appeal, you may contact your state Attorney General.

Opting out of “sales” and “sharing.” We do not sell personal information for money. To the extent our use of advertising cookies or pixels is considered a “sale,” “sharing,” or “targeted advertising” under state law, you can opt out by emailing us or by enabling the Global Privacy Control in a supported browser. Opt-outs through the Global Privacy Control apply to the browser or device that sends the signal.

Categories of personal information. The table below summarizes the categories of personal information we have collected in the past 12 months, where it comes from, why we use it, and who we disclose it to.

California Shine the Light. We do not disclose personal information to third parties for their own direct marketing purposes without your consent.

Financial incentives. If we offer referral credits, promotions, or discounts that involve collecting personal information, we will describe the terms when you sign up. You can opt out at any time by contacting us.

18. Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new “Last Updated” date and, for material changes, notify you by email or through the Platform. Your continued use of the Platform after the update takes effect means the updated Policy applies to you.

19. Contact Us

Fitness At Your Door, Inc.
10101 W Sample Road, Coral Springs, FL 33065
Email: support@fitnessatyourdoor.com
Phone: 954-686-7321