FitnessAtYourDoor isn’t just a way to book a trainer. It’s a community built on trust — clients welcoming trainers into their homes, trainers showing up with care and professionalism, and everyone working toward health together. These guidelines define how we treat each other, what we expect from one another, and what won’t be tolerated on our Platform.

They apply to everyone: Clients, Trainers, and any guest, family member, or partner present during a session or interaction. By using FitnessAtYourDoor, you agree to uphold them.

Our Community Promise

We built this platform to make fitness personal, accessible, and safe — for everyone. That commitment rests on five promises we hold ourselves and our community to:

1. Respect & Inclusion

FitnessAtYourDoor is for everyone. Discrimination, harassment, or disrespectful treatment based on any of the following is strictly prohibited:

• Race, ethnicity, national origin, or immigration status
• Religion or belief
• Gender, gender identity, gender expression, or sexual orientation
• Age, disability, or medical condition
• Body type, size, weight, or current fitness level
• Socioeconomic status, profession, or background

Everyone on this Platform is here to pursue health on their own terms. Treat others the way you’d want a trainer or client to treat your own family.

2. Safety in Every Session

Because our sessions happen in homes, parks, and private spaces, safety is the foundation of everything we do. Everyone — Client and Trainer — has the right to:

• Stop a session immediately for any reason, including physical discomfort, emotional discomfort, or feeling unsafe;
• Decline or leave an unsafe environment without penalty;
• Report concerns in confidence through the Platform or to our safety team;
• Expect prompt action when safety issues are reported.

3. For Clients: Welcoming a Trainer

Opening your home to a trainer is an act of trust. Here’s how to make sure every session starts on the right foot:

• Provide a clean, well-lit, and safe space with enough room for movement;
• Secure pets in a separate area during the session;
• Be present and ready at the scheduled time — your Trainer has other clients to serve;
• Communicate your goals, limits, and preferences clearly, especially around touch-based form corrections;
• Let someone you trust know when a session is scheduled, particularly if you’re training alone;
• Disclose relevant health information honestly so your Trainer can keep you safe;
• Keep the session focused on training — avoid asking Trainers to run errands, do household tasks, or engage outside their scope.

4. For Trainers: Showing Up With Integrity

Trainers are the face of this community. The standard is high, because clients are letting you into their lives. All Trainers are expected to:

• Arrive on time, dressed professionally, and with the equipment needed for the session;
• Respect the Client’s home — remove shoes if asked, limit use of facilities, never wander unsupervised;
• Request explicit consent before any physical contact, including form corrections or spotting;
• Maintain professional boundaries at all times — no romantic, sexual, or personal advances, no exceptions;
• Decline gifts, meals, or favors beyond what’s incidental (a glass of water is fine);
• Hold current certifications and disclose them accurately on your profile;
• Keep client information confidential — what you see, hear, and learn in a home stays with you;
• Never train under the influence of alcohol or impairing substances.

5. Communication Standards

How we talk to each other matters. On the Platform, in the app, over the phone, and in person:

• Keep it on-platform whenever possible. In-app messaging creates a record and protects everyone;
• Respond promptly to scheduling messages — within 24 hours for Trainers, as soon as reasonable for Clients;
• Use professional language. Profanity, slurs, insults, or demeaning remarks are never acceptable;
• No solicitation of romantic relationships, personal favors, or off-platform business;
• No spamming, mass messaging, or marketing of outside services to other community members.

6. Privacy & Confidentiality

Sessions take place in private spaces and often involve personal health information. Protecting that privacy is a shared responsibility.

• Details about a Client’s home, family, health, or personal life are not to be shared with other clients, trainers, or anyone outside the Platform;
• Trainers do not discuss other clients with a current client;
• Medical history, injuries, and progress data shared through the Platform are confidential and used only to deliver safe, effective training;
• Account credentials, payment information, and two-factor codes are never to be shared.

7. Photos, Videos & Social Content

Progress photos and transformation stories can be powerful — they’re also deeply personal. Before anything leaves a session:

• Both parties must give explicit consent before any photo, video, or audio is captured;
• Never share identifying details about a Client’s home, neighborhood, or family members online;
• No geotagging Client locations on social media or public platforms;
• Written consent is required before a Client’s photo, story, or testimonial is used in FitnessAtYourDoor marketing;
• No recording sessions without consent from everyone present. Audio recording in particular is prohibited in many jurisdictions without consent.

8. Honest Reviews & Feedback

Feedback keeps our community accountable. Share it honestly and constructively:

• Be specific and truthful about your experience;
• Focus on behavior and service, not personal attacks;
• No fake or incentivized reviews, whether positive or negative;
• Trainers may respond professionally to feedback — retaliation is not permitted;
• If a review raises a safety concern, report it directly so we can act.

9. Behaviors We Don’t Tolerate

The following are immediate grounds for suspension or permanent removal from the Platform, and may be reported to law enforcement where appropriate:

• Sexual harassment, advances, or misconduct of any kind, by anyone, toward anyone;
• Physical violence or threats, including verbal threats;
• Discrimination or hate speech against any protected group;
• Theft, fraud, or financial deception, including fake credentials, fake identities, or payment fraud;
• Drug or alcohol use during sessions, or arriving to a session impaired;
• Stalking or unwanted contact, online or offline;
• Recording sessions without consent, sharing private media, or doxxing another community member;
• Tampering with the Platform — fake accounts, credential sharing, scraping, or interfering with others’ use.

10. Protecting Minors

We take extra care with anyone under 18 on the Platform.

• Clients under 18 require verified parental or guardian consent and presence during sessions;
• Trainers working with minors must pass additional background verification;
• Any concern about the safety or wellbeing of a minor must be reported immediately;
• The Platform is not intended for children under 13, with or without consent.

11. Off-Platform Solicitation

Matching a Client with the right Trainer takes real work. When someone uses FitnessAtYourDoor to find a Trainer and then arranges sessions outside the Platform, it undermines the people who made the match possible — and it removes the safety protections the Platform provides.

Clients and Trainers agree not to solicit or contract training services outside of FitnessAtYourDoor during an active subscription, or for twelve (12) months afterward. Doing so is a material breach of our Terms of Service and may result in liquidated damages and permanent removal.

12. Reporting a Concern

If something feels off — in a session, a message, or on the Platform — tell us. You don’t need proof. You don’t need to be sure. You just need to speak up.

• In the app: use the Report feature on any profile, message, or session;
• By email: support@fitnessatyourdoor.com;
• By phone: 954-686-7321;
• In an emergency: call 911 first, then report to us.

Reports are treated confidentially to the fullest extent possible. We do not tolerate retaliation against anyone who reports in good faith.

13. Enforcement & Accountability

When guidelines are violated, we act. Depending on severity and context, consequences may include:

• A written warning and required acknowledgment;
• Mandatory re-training or community standards review;
• Temporary suspension of Platform access;
• Permanent removal and forfeiture of unused sessions or subscription balances;
• Referral to law enforcement for conduct that violates the law.

FitnessAtYourDoor reserves the right to determine what constitutes a violation in its sole discretion, consistent with these Guidelines and the Terms of Service.

Appeals

If you believe an enforcement action was made in error, you may submit a written appeal to support@fitnessatyourdoor.com within fourteen (14) days. We will review and respond within ten (10) business days.

14. Updates to These Guidelines

These Guidelines may evolve as our community grows. When we make material changes, we’ll notify you by email or in-app notification at least fourteen (14) days before the changes take effect. Continued use of the Platform after that date means you accept the updated Guidelines.

15. Contact Us