Last Updated: June 4, 2021
This Privacy Policy explains how FitnessAtYourDoor Inc. (“The Company”) collects and uses the information you provide to us, to help you make informed decisions when you use our various websites (‘Sites”). Please be sure to read this entire Privacy Policy before using our Sites. This Privacy Policy is specifically incorporated into the Terms of Service, which governs your use of our Sites. This Privacy Policy outlines the types of Personal Information that you may provide to us on any website controlled by the Company that links to this Privacy Policy (such websites, including any mobile sites maintained by the Company, are referred to, individually and collectively, as the “Website”) and explains how the Company handles such Personal Information. This Privacy Policy does not apply to Personal Information collected from you offline, to websites that do not link to this Privacy Policy or to third-party websites to which the Website may link. Your use of the Website is subject to this Privacy Policy and the applicable Website terms and conditions (capitalized terms set forth but not otherwise defined herein have the meanings ascribed thereto in the Website terms and conditions).
Important Note for Florida Residents
Under the Florida Information Protection Act of 2014 (the “FIPA”) you have the right to know the categories of Personal Information collected by the Company and the purposes for which such Personal Information is used (which are disclosed in this Privacy Policy), to access or ask for a copy of your Personal Information and to request deletion of your Personal Information, which you may do by visiting www.fitnessatyourdoor.com or by calling us at (561)635-7819. You also have the right not to be discriminated against because you exercised any of your rights under the FIPA. We also provide you with the opportunity to correct your Personal Information if it is incorrect. We will respond to all reasonable requests in a timely manner and in accordance with applicable law. The Company does not sell any Personal Information that it collects.
Definition of “Personal Information”
“Personal Information” means information you choose to provide to us such as your name, mailing address, and email address that can be linked to a visitor, identifies any visitor or could reasonably be used to identify such visitor that is submitted to or collected by the Website and maintained by the Company in an accessible form, and it includes information actively submitted by you and passively-collected information, as well as information submitted by other members and guests via referrals or in connection with the purchase of a multi-person membership, as described below.
Collection of Personal Information Online
Identifiers such as e-mail addresses and other Personal Information of our clients, such as a first and last name, home or other physical address or telephone number, are known to the Company only when voluntarily submitted, for example, via registration for contests, content submissions, suggestions or participation in online interactive activities or in connection with making online purchases of the Company’s services and is used for such purposes, or via referrals from other members or guests or in connection with purchases of a multi-person membership that include you as a member. For example, you may submit your name, postal address, e-mail address, signature or other information in order to receive information about various subjects, register for programs, contact customer service, respond to surveys, or enroll yourself or a family member as a FitnessAtYourDoor member. Similarly, financial information of members, such as credit or debit card numbers, is known to the Company only when voluntarily submitted in connection with purchasing goods or services available through the Company’s Website, in which case certain commercial information, such as products or services purchased or considered, is also known. Such identifiers, financial information and commercial information is collected for the purpose of facilitating such sweepstakes, contests, sales, etc. and for transacting a sale and supporting a consumer’s use of any purchased products or services (for example, health club membership and access to personal training sessions). Such information may also be used to evaluate and improve our customers’ experience, analyze trends, administer our training, keep track of the number of FitnessAtYourDoor Inc. clients and their respective personal training needs.
Certain Internet or other electronic network activity information of visitors is recorded by the standard operation of Internet servers of the Company. Information tracked includes the visitor’s type of operating system (e.g., iOS, Android, Windows) and the type of browser (e.g., Internet Explorer, Chrome, Firefox, Safari). Like many other websites, the Company makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks. In addition, certain Personal Information may be collected using various technologies, such as cookies, Internet tags, and web beacons. As detailed more particularly below, the Website does use cookies to track visitor preferences. Collectively, this information is primarily used to provide an enhanced online experience for the visitor and to analyze trends, administer the site, track user’s movement around the site, and gather demographic information, IP addresses, and other such information. Other uses of this information include internal review of the number of visitors to the site, but only in an aggregate and non-personally identifiable form.
If you access our Website through a mobile device, we may collect the geolocation data such as the physical location of your device by, for example, using satellite, cell phone tower, or Wi-Fi signals. We may use your device’s physical location to provide you with location-based services and content and to learn when you have checked into one of our clubs. You may be able to allow or deny such uses of your device’s location by changing your device’s location settings, but if you choose to deny such uses, we may not be able to provide you with location-based services and content.
Use of Personal Information
In addition to any other uses set forth herein, Personal Information may be used: (1) to help FitnessAtYourDoor Inc. better understand visitors’ use of the Website; (2) to respond to your inquiries and requests from visitors; (3) to operate out Sites and improve your experience; (4) to provide notices to visitors, such as marketing information, discount coupons and new product offerings; (5) to protect the security or integrity of the site; and (6) for any other purpose specified at the time of collection. In addition, certain Personal Information may be submitted through online forms on the Website necessary to provide services offered by the Website. After you have entered Personal Information into a form or data field on the Website, the Company may use certain identifying technologies to allow that website to “remember” your personal preferences, such as sections of the Website that you use frequently. The Company may also use Personal Information for other business purposes, such as to offer you the opportunity to receive notices regarding the Company’s products or services, to invite you to participate in surveys about our products, or to notify you about special promotions, and for purposes of data analysis, audits, fraud monitoring and prevention, developing new products and services, enhancing, improving or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
Consolidation of Personal Information
The Company may consolidate and anonymize the Personal Information of individuals who use the Website. The Company may use such information to help us better design the Website and our products, to communicate information to you, to enhance our marketing and research activities, to facilitate other business functions and for the other purposes set forth in this Privacy Policy.
Limitations on Collection of Personal Information
You may always limit the amount and type of actively transmitted Personal Information that the Company receives about you by choosing not to enter any Personal Information into forms or data fields on the Website. However, some online services can only be provided to you if you provide appropriate Personal Information; for example, certain financial and other information is required to purchase a membership. Other parts of the Website may ask whether you wish to opt out or opt in to contact lists for offers, promotions and additional services that may be of interest to you.
You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want the Website to use tracking technologies, such as cookies, to “remember” your Personal Information, such as user IDs or mailing addresses, on return visits. However, if the Website uses tracking technologies to collect unidentifiable information, it will not generally provide you with the ability to opt out of the tracking technologies. Some internet browsers allow you to limit or disable the use of tracking technologies that collect passively transmitted information. More detailed information about cookie management or other passive transmissions by specific web browsers can be found at the browser’s respective websites.
Transmission of Personal Information to Third Parties
Unless otherwise disclosed, Personal Information will not be sold, transferred or otherwise disclosed to anyone other than authorized recipients. However, the Company reserves the right to disclose Personal Information to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required by law, in the Company’s sole discretion.
To the extent that any of the sites accessible through the Website has different practices, those different practices will be applicable at those sites. The Company is not responsible for the practices, policies or content applicable to third-party sites. Inclusion of a link to another site does not imply endorsement by FitnessAtYourDoor Inc.
To provide you with a more relevant and interesting experience, we may participate in behavioral-based advertising. This means that the Company or a third party may place a cookie on your browser, or use a web beacon, to collect information about your use of our website so that the Company or a third party can provide advertising about products and services tailored to your interest (including, without limitation, products and services offered by the Company and its affiliates). These third-party ad servers or ad networks use technology to display the advertisements and links that appear on the Website sent directly to your browser. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or web beacons) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see. The Company has no access to or control over these cookies that are used by third-party advertisers. You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. This Privacy Policy does not apply to, and the Company cannot control the activities of, such other advertisers or websites.
Some of these third-party companies may be participants in the Digital Advertising Alliance (“DAA”). The DAA offers a choice mechanism with respect to certain types of data collection and use. We adhere to the DAA’s Self-Regulatory Principles for Online Behavioral Advertising. Visit www.aboutads.info to exercise choice with respect to participants of the DAA. If you would like to opt-out from having the behavioral-based advertising companies with whom we have a relationship use your Personal Information for advertising purposes, you can do so by visiting the Network Advertising Initiative or Digital Advertising Alliance. If you change computers, devices, or browsers, use multiple computers, devices, or browsers, or delete your cookies, you may need to repeat this process for each computer, device, or browser.
Finally, if you are accessing the Website via a third-party site or otherwise in connection with obtaining discounted access to services offered by the Company or in connection with a third-party program offering rewards, reimbursements, benefits or other incentives based on your use of the Company’s services, the Company may share your Personal Information (including identifiers such as a unique personal identifier and commercial information such as your use of such services or the number of times you receive personal training sessions each month) but solely for the business purpose of facilitating the provision of such discounts, rewards, reimbursements, benefits or other incentives to you under the third party. You may always request that we stop sharing such information. However, in that case, you may not be eligible to access or obtain any such rewards, reimbursements, benefits or other incentives.
SMS Opt-In and Data Usage
When you opt-in to receive SMS communications from the Company, your phone number will be collected and used solely for the purposes of delivering the requested messages and updates. The Company does not share phone numbers collected for SMS purposes with third parties or affiliates for marketing purposes. By providing your phone number and opting in, you consent to receiving SMS messages as outlined in this Privacy Policy. You may opt out of SMS communications at any time by following the instructions provided in the messages or by contacting us directly.
SMS Terms and Conditions
1. SMS Consent Communication
The information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Fitness At Your Door, you may receive text messages related to reminders, follow-ups, and promotions.
For example:
“All sessions must be submitted by 5 PM today to receive payment for this pay period. Reply STOP to opt-out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy at https://fitnessatyourdoor.com/privacy-policy/ and Terms of Service at https://fitnessatyourdoor.com/client-services-agreement/.”
3. Message Frequency
Our SMS message frequency will range from 50 to 80 text messages daily across all users.
4. Potential Fees for SMS Messaging
Please note that you may incur fees for text messages sent or received, depending on your carrier’s pricing structure. Fees may vary based on factors such as geographic location, message type (e.g., promotional or transactional), and whether the message is domestic or international. We recommend checking with your carrier for details on any potential charges for SMS interactions with Fitness At Your Door.
5. Opt-In Method
Customers will opt in for SMS messaging from Fitness At Your Door through intake forms available on our website at https://fitnessatyourdoor.com/. This agreement for SMS communications will not be shared with third parties for marketing purposes.
6. Opt-Out
Customers can opt out of SMS messaging from Fitness At Your Door at any time by replying STOP to any received SMS message. Once opted out, they will no longer receive SMS communications. Customers can opt back in at any time by replying START.
Requesting Google Calendar information
The Company uses Google Calendar API to connect each trainer’s personal calendar with their internal calendar at fitnessatyourdoor.com. The information from the calendar is not displayed to any other parties, other than the user whose calendar is connected. The information is used to block out timeslots on fitnessatyourdoor.com when a trainer has events created in Google Calendar so that they don’t get booked during a time when they aren’t available. The Company uses a two-way synchronization mode where the information from fitnessatyourdoor.com’s calendar is being sent to the user’s Google Calendar.
Trainer’s information is transferred from their Google Calendar through an API key and added to the calendar in their account, which is created by a Booking Plugin. The information is stored on the website until the user decides to disconnect their Google Calendar from their account on fitnessatyourdoor.com The information from each individual trainer is only visible to the trainer themselves and the website administrators. Any other website user will not see any information about appointments transferred from Google Calendar. If a time slot is occupied in Google Calendar or internal fitnessatyourdoor.com calendar, it will not be available for booking, but no details about the appointment will be disclosed to the website’s users.
For additional information, please visit : https://policies.google.com/privacy
Use of Cookies
When you view this site, the Company may temporarily store some information on your computer. This information will be in the form of “cookies” or other web beacons to store information about visitors’ preferences, to record user-specific information on which pages a visitor accesses or visits, and customize web page content based on visitors’ browser types or other information that a visitor sends via their browser or other means. Passive information collection technologies such as cookies can make your use of the Website easier by allowing the Company to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve the Website. Certain features of the Website may not work without use of passive information collection technologies. These techniques help the Company and the Website functions in many ways, but with strict restrictions on their use. First, Company cookies expire 30 days after the end of the applicable browser session so that the site cannot track your activities over an extended period of time, and so that no permanent storage is used by these cookies. Second, Company cookies are only used in order to provide convenience to you (for example, to reduce repetitive typing) and to allow the Company to tailor the site to better match your interests and preferences. They are not used to profile your activities or to gather unauthorized Personal Information. For purposes of this Privacy Policy, a “browser session” will be deemed to have ended when your Internet browser is closed.
With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before cookies are stored. Please refer to your browser instructions or help screen to learn more about these functions.
Security of Personal Information
The Company takes reasonable measures to help maintain data collected through our Sites in a secure manner. However, the confidentiality of Personal Information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting Personal Information over the internet, especially Personal Information related to your health. The Company cannot guarantee that unauthorized third parties will not gain access to Personal Information; therefore, when submitting Personal Information to the Website, you must weigh both the benefits and the risks. Please also note that any emails you send us are not encrypted, and we strongly advise you not to communicate any confidential information in your emails to us. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us.
Links to Other Websites
The Website may contain links to websites operated by others. Each of those maintains its own policies about the collection, use and security of Personal Information. The Company is not responsible for how others use your Personal Information. Before providing Personal Information to any other website, you should read its privacy policy and terms of use, and ensure they are acceptable to you. Notwithstanding any content on the Website indicative of the contrary, the Company makes no endorsement of or representation about any such websites, or any information, software, or other products or materials found there, or any results that may be obtained from using them.
If you decide to access any website linked to in our Website, you do so entirely at your own risk. The Company does not guarantee that you will receive an alert when you leave the Website, and it is your responsibility to determine when you have left the Website. The Company recommends that you review any third-party website’s privacy policies before submitting any information. The Company assumes no responsibility for and shall not be liable for the privacy, terms of use, or other policies of any third party website, any damage to, or viruses that may infect your computer equipment or other property, or for any loss or corruption of data resulting from any third-party website navigated to or accessed from links hosted on or contained in the Website.
Personal Information Related to Children: A Note for Parents or Legal Guardians
Consistent with the Children’s Online Privacy Protection Act, the Company is committed to protecting children’s privacy on the Internet. The Company does not intend to, or knowingly, collect any Personal Information (including online contact information) of children under the age of eighteen (18) through its Website, and we encourage parents or guardians to supervise their children’s online activities and to consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from disclosing online their names, addresses and other personal information without your permission. If the Company becomes aware of a child under the age of 18 attempting to register on the Website, the Company will not accept the registration. Once the Company becomes aware of a child under the age of 18 providing Personal Information through the Website, it will attempt to delete that information. If your child has provided Personal Information through the Website, please contact us so it can be deleted. If you are under the age of 18, do not provide the Company with any Personal Information.
Acceptance of Privacy Terms and Conditions
Your access to and use of the Website is subject to this Privacy Policy and all applicable laws. By accessing and browsing this site, you accept, without limitation or qualification, this Privacy Policy. The Company reserves the right to at any time revise this Privacy Policy without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. If the Company changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in the new Privacy Policy. You are bound by any such revisions and should therefore periodically visit this page to review the then-current privacy terms and conditions to which you are bound. If you have questions about the use, amendment, or deletion of Personal Information that you have provided to the Company, or if you would like to opt out of future communications from FitnessAtYourDoor Inc. or a particular program, please contact us by writing to us at:
Attn: Compliance Officer
In all communications to the Company, please include the e-mail address used for registration (if applicable), the website address or the specific program to which you provided Personal Information and a detailed explanation of your request. If you would like to delete or amend your Personal Information and are contacting us by e-mail, please put “Deletion Request” or “Amendment Request”, as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner, in accordance with applicable law.